Changes and Other Perspectives

Living in a new place and taking on a new role means that things have changed for me both personally and professionally; changes that will likely be reflected in this space.

I’m no longer managing school-wide communications campaigns, BUT that doesn’t mean I’ve lost interest in social media and outreach tools. Far from it in fact.

It does mean, however, that I will likely start injecting other aspects of communications, engagement, outreach and relationship management into my posts here. Heck, you might even get a few, “here’s what I’ve learned about living abroad” tidbits too.

In the spirit of all that, here is one of those tidbits: when you move to a new place, you have the opportunity to meet a lot of new people. This is your big chance to stick your hand out and say, “Hi, I’m new here.” It’s networking, that thing we all talk about doing online. Making those connections up front will help you in the long run, professionally and personally. Thanks to my new friends and colleagues, I learned how to get my home internet set up quickly. I learned where I can find root beer. I even avoided certain disaster by purchasing and utilizing dishwasher salt.

Sure, those things are somewhat silly and trivial (not the internet one, though – that was vital). But those people, their knowledge and their connections will help me out in the short and long terms. And hopefully my connections and knowledge will help them as well.

Keeping Up

One of questions I hear most often is, “How do you keep up with all of this stuff?” Meaning: “how on earth to you find the time, energy and motivation to keep up with the latest trends, tools and social content?”

The short answer is that I find “this stuff” interesting, so keeping up is easy. I want to do it. But if you are new to all this, or maybe just burned out, here are a few specific ways you can keep up with the social media universe:

1) Use Twitter.

Follow people who distribute great content. Follow hashtags like #casesmc. Engage in conversations. Using Twitter to both obtain and distribute information and ideas is one of the best ways to use the tool.

2) Read blogs.

There’s a list of some of the blogs I read in the right sidebar on this page (“Blogroll”). Check them out, subscribe, and hear from some of the smartest, coolest, most thoughtful people in education and communications. Also see EdSocialMedia and BlogHighEd; both have a diverse array of contributors with great insight and perspective (full disclosure – I’m a contributor to both of those sites).

3) Talk to people.

Go to a Tweetup. Start an email thread. Pick up the phone. Attend conferences. Having actual conversations with people you respect, find interesting, or just want to learn from is a great way to get new information – and to spark your own creativity.

4) Get industry news.

Read industry sites like Mashable. Even though it isn’t education-specific, the trends and tools they talk about will likely apply to your institution, school, etc. Sign up for the Smart Brief on Social Media. It’s a daily (M-F) email and it always, always has great content. Smart Brief has digests on EdTech, Education, and many other topics as well.

What did I miss? What other resources do you use to “keep up with this stuff?”

Student Generated Content: Part Five

This is the fifth post in a series on integrating student-generated content into communications, particularly in social platforms. Read the entire series here.

Below are two great examples of blogs and other presences that highlight student generated content.

Example One: Beyond the Elms from my alma mater, Scripps College

Beyond the Elms is written by current students as they begin to explore their options for life after college: graduate school, entering the workforce and entrepreneurship. Students also discuss their searches for summer internships, interviewing tips and other career-related endeavors. Valinda Lee, Assistant Director of Career Planning & Resources and manager of the student bloggers, shared a great success story with me via email:

“One of my writers is interested in going into literary criticism. In one of her posts she mentioned the names of a few critics who she admired. One of them must have had a Google alert set on his name and found the blog entry. He left a comment offering help to the student, and they connected for a great informational interview. He happens to have connections to her midwest hometown and put her in contact with an editor of a paper there.”

Thank you Valinda!

Example Two: Videos from Students on Ice

The Students on Ice Foundation offers educational expeditions to the Arctic and Antarctic for high school students, focused on helping young people gain a better understanding of our planet and environment. During each expedition, students share their experiences and impressions, all of which are captured on video. These videos are then uploaded to the web, giving visitors a first-hand account of the students’ adventures. The videos are also a great way to thank donors and others who helped make the trip possible. Watch the clips from the 2010 expedition to Antarctica here. You can also follow their upcoming journey to the Arctic here.

Looking for even more examples? Check out this shared Google spreadsheet created by Kyle Judah (@KyleJudah) listing student blogs from institutions around the world.

I know there are many, many more examples out there. Please share yours in the comments! I hope this series of posts has inspired you to think about how your organization can use student generated content to reach your many audiences.

Student Generated Content: Part Four

This is the fourth post in a series on integrating student-generated content into communications, particularly in social platforms. Read the entire series here.

Managing student staffers can be tricky. Here are some things to remember:

Put Someone in Charge

A single member of the professional staff should be responsible for student workers. Having this point person helps eliminate confusion on where to go for guidance and assistance, both for student workers AND staff members. Brainstorming, determining the content calendar, and selecting topics can be highly collaborative activity, but one person should have the final say on editing decisions and other issues.

Be as Clear as Possible

Describe what you have in mind when giving directions to your students. Be specific. Don’t tell your students to “go take some pictures.” You won’t be happy with the result. Instead, say something like, “take photos of people, make sure you can see their faces. Make your photos tell a story.” This way, you won’t end up with random photos of the sky, the ground, or other “interesting” shots you probably won’t be able to use.

Provide Feedback and Evaluation

Meet with your students on a monthly basis to share the results of their posts. Show them the number of hits, comments, and any other feedback. Tell them how they’re doing on meeting deadlines, working with the team, etc. Make sure they understand the impact of their work on your larger audiences – this will motivate your students and make them feel like part of the team.

“Pizza is not Pay”

That’s my mantra. Student content generators are valuable members of your team. Don’t try to buy them off with pizza and soda. Compensate them with a monthly stipend, pay them on a post-by-post basis, or have them work for an hourly wage. Thank your students for their hard work with more than money: offer to serve as a professional reference, and publicly thank them whenever possible.

In an upcoming post: some great examples of student generated content.

Student Generated Content: Part Three

This is the third post in a series on integrating student-generated content into communications, particularly in social platforms.

So you’ve identified your student content creators…now what?

It’s time to give your team the tools and the guidance and  they need to work efficiently. Here are a few things to remember:

Provide Tools and Technology

You wouldn’t expect a professional staffer to provide their own computers and office supplies to get the job done; treat student workers the same way. Give them access to office cameras, software, hardware, and anything else they may need to create and edit content.

Provide Admin Logins and Access

Trust students with the keys to the castle, but do so with caution. If possible, give students medium-level access to your social media and administrative tools. For example, some blogging platforms will allow you to provide the ability to upload content without the permissions to make it “live” to the public. This cuts down on overhead for you, and helps students learn the tools.

Lighten Your Workload

Create a workflow that is as simple as possible, clearly defining who does what, when. The key is to cut down on re-posting, copy/pasting, and reformatting. The more work you can have the student take care of on the front end, the better. Give them their own login (as described above) and you’ll save time. Instead of taking a blog post sent to you via email, pasting it into your blogging software, re-doing the formatting and adding tags, you can just review and approve the post.

Coming up in future posts: managing students, choosing appropriate tasks and responsibilities, and compensation.

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